Effective Date: August 6, 2026
These Terms and Conditions govern your access to https://kelnorgelogistics.com and your use of transportation, courier, pickup, delivery, logistics, freight-support, distribution, and related services provided by Kelnorge Logistics LLC.
In these Terms:
By requesting a quote, scheduling a pickup, submitting a booking, making payment, handing a Shipment to us, creating an account, or using this website, you confirm that you have read, understood, and agreed to these Terms.
Kelnorge Logistics provides local transportation and logistics services in Washington State, including:
Services may be subject to availability, operating hours, delivery location, Shipment size, Shipment weight, vehicle capacity, weather, road conditions, legal requirements, and other operational considerations.
We reserve the right to accept or decline any service request.
Prices provided through the website, by telephone, by email, through a booking platform, or in person are estimates unless expressly identified as fixed or binding.
A quotation may be based on information including:
The final charge may change when the information provided by the Customer is inaccurate, incomplete, or materially different from the actual service conditions.
Business customers may enter into a separate written service agreement. When a separate signed agreement conflicts with these Terms, the signed agreement will control to the extent of the conflict.
The Customer must:
The Customer is responsible for losses, delays, injuries, expenses, penalties, or claims resulting from inaccurate information, insufficient packaging, unlawful contents, unsafe premises, or failure to disclose material facts about the Shipment.
Unless we expressly agree to provide packing services, the Customer is responsible for properly packing the Shipment.
Packaging must be suitable for the Shipment’s weight, dimensions, fragility, contents, and expected transportation conditions. Fragile items must be adequately cushioned and clearly marked as fragile.
We may refuse a Shipment that appears inadequately packed, leaking, damaged, unstable, unsafe, incorrectly labeled, or unsuitable for transportation.
Acceptance of a Shipment does not mean that we have inspected or approved its packaging or contents.
We are not responsible for damage caused by insufficient, defective, inappropriate, or previously damaged packaging, except where responsibility cannot legally be excluded.
Customers must not request transportation of any illegal, dangerous, stolen, counterfeit, restricted, or improperly documented item.
Unless approved by us in advance through a separate written agreement, we do not accept:
The Customer must disclose the exact nature of restricted goods before booking. We may inspect, refuse, return, isolate, or surrender a Shipment to lawful authorities when we reasonably believe that it contains prohibited, dangerous, or unlawful materials.
The Customer is responsible for all costs, penalties, cleanup expenses, damages, and claims arising from prohibited or undisclosed contents.
Medical supplies, prescriptions, laboratory materials, patient information, biological materials, and other healthcare-related items will be accepted only when we determine that the delivery is lawful and within our operational capabilities.
Unless expressly stated in a separate written agreement, Kelnorge Logistics does not provide:
Healthcare customers are responsible for informing us of all regulatory, privacy, security, temperature-control, chain-of-custody, and handling requirements before booking.
General courier and commercial delivery services are different from regulated household-goods moving services.
Any service involving the transportation of household goods as part of a residential move may require a separate written estimate, bill of lading, valuation selection, tariff, permit, disclosure, or service agreement under applicable Washington law.
Household moving services will be provided only when specifically accepted by Kelnorge Logistics and documented under the appropriate separate agreement. These Terms do not replace any mandatory household-goods moving document, tariff, or consumer disclosure.
Pickup times, delivery windows, transit times, and estimated arrival times are estimates unless we expressly provide a written guaranteed-service commitment.
We make reasonable efforts to complete deliveries safely and on schedule. However, delivery times may be affected by:
Unless expressly agreed in writing, time is not of the essence, and a delay alone does not entitle the Customer to a refund or compensation.
The Customer must provide lawful, safe, and reasonable access to pickup and delivery locations.
The Customer must disclose in advance any:
Additional charges may apply for waiting time, difficult access, additional labor, redelivery, parking, tolls, permits, loading assistance, unloading assistance, or services not included in the original quote.
Our drivers may refuse to enter any location or perform any activity they reasonably consider illegal, unsafe, hazardous, or beyond the agreed scope of service.
The Customer is responsible for ensuring that the Recipient is available and authorized to receive the Shipment.
Delivery may be completed through:
When the Customer authorizes unattended delivery, safe-drop delivery, porch delivery, reception delivery, or delivery to another designated location, responsibility for the Shipment transfers to the Customer or Recipient when the Shipment is placed at that authorized location.
We are not responsible for theft, weather exposure, damage, or loss occurring after an authorized unattended delivery has been completed.
A delivery may be considered unsuccessful when:
The Customer may be charged for the original delivery attempt, waiting time, return transportation, temporary holding, and redelivery.
We may return the Shipment to the sender or hold it at an appropriate location while requesting further instructions. Unclaimed property may be handled in accordance with applicable law.
The Customer agrees to pay:
Payment may be required before pickup, at delivery, through an approved account, or according to invoice terms.
Invoices are due by the date stated on the invoice. To the extent permitted by law, overdue balances may be subject to reasonable collection costs, late charges, and interest disclosed on the invoice or applicable service agreement.
The Customer must contact us promptly regarding any disputed charge. Filing an unjustified payment reversal or chargeback does not remove the Customer’s responsibility for valid charges.
Cancellation terms may be included in the quotation or booking confirmation.
When no separate cancellation terms are provided:
Kelnorge Logistics may cancel or suspend a service when it cannot be performed safely, legally, or reasonably. When we cancel for reasons within our control, any prepaid amount for the unperformed portion of the service will generally be refunded.
We may request information about or inspect a Shipment when reasonably necessary to:
We are not obligated to inspect every Shipment. Failure to inspect does not reduce the Customer’s responsibility for its contents, packaging, labeling, or legality.
The Customer or Recipient should inspect the Shipment promptly after delivery.
Visible loss or damage should be recorded on the delivery confirmation and reported to Kelnorge Logistics as soon as possible. Concealed damage, missing contents, or nondelivery should also be reported promptly after discovery.
Claims should include:
Prompt reporting allows us to preserve records and investigate the circumstances. Any failure to provide timely notice will affect a claim only to the extent permitted by applicable law.
The Customer must retain the damaged item and all packaging until the investigation is complete unless we authorize disposal.
The Customer must disclose before pickup when a Shipment has unusual, exceptional, or high value.
Unless Kelnorge Logistics accepts a higher declared value in writing and any applicable additional charge is paid, our maximum responsibility for cargo loss or physical damage will not exceed the lowest of:
The Customer acknowledges that ordinary delivery charges do not include full-value cargo insurance.
This limitation does not apply where prohibited by law or to loss directly caused by our gross negligence, intentional misconduct, or other liability that cannot legally be limited.
Customers requiring protection above the standard liability amount must request enhanced valuation or obtain appropriate third-party cargo insurance before pickup.
To the maximum extent permitted by law, Kelnorge Logistics will not be responsible for:
Nothing in these Terms excludes rights or remedies that cannot legally be waived.
To the extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless Kelnorge Logistics LLC and its owners, employees, drivers, contractors, and representatives from third-party claims, liabilities, fines, penalties, losses, damages, and reasonable expenses arising from:
This section does not require the Customer to indemnify Kelnorge Logistics for our gross negligence or intentional misconduct.
Kelnorge Logistics may use qualified employees, independent contractors, subcontractors, carriers, warehouses, or service partners to perform all or part of a service.
Use of a service partner does not change the Customer’s obligations under these Terms. Additional terms may apply when a third-party carrier or facility is used and those terms are disclosed to the Customer.
Kelnorge Logistics will not be responsible for delay, interruption, failure, loss, or damage caused by circumstances beyond our reasonable control, including:
We may suspend, reschedule, reroute, or cancel affected services when reasonably necessary.
You may use this website only for lawful purposes.
You must not:
Website information is provided for general informational purposes. Service descriptions, availability, operating hours, prices, and website content may change.
When you submit information electronically, request a quote, make a booking, select an acceptance box, send an email, or otherwise communicate with us electronically, you consent to receive transaction-related communications electronically.
You are responsible for keeping your contact and account information accurate and secure.
Electronic bookings, confirmations, records, acknowledgments, and signatures may be used as evidence of the parties’ agreement to the extent permitted by law.
Personal information submitted through the website or during service delivery may be used to:
The collection and use of personal information may also be governed by our Privacy Policy. Customers should not provide sensitive personal, medical, financial, or confidential information unless it is reasonably necessary for the requested service and appropriate security arrangements have been agreed upon.
The Kelnorge Logistics name, logo, branding, website design, written content, graphics, photographs, and other website materials are owned by or licensed to Kelnorge Logistics LLC and are protected by applicable intellectual-property laws.
No website content may be copied, reproduced, modified, distributed, sold, or used commercially without prior written permission, except for ordinary personal use or as allowed by law.
The website may contain links to third-party websites or services. We do not control and are not responsible for their content, security, privacy practices, availability, or accuracy.
Accessing a third-party website is at the user’s own risk and may be subject to separate terms.
Failure by Kelnorge Logistics to enforce any provision of these Terms does not waive our right to enforce that provision later.
A waiver is valid only when made in writing by an authorized representative of Kelnorge Logistics.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
Before starting formal legal proceedings, the parties agree to make a good-faith effort to resolve the dispute through direct communication.
To the extent permitted by law, legal proceedings arising from these Terms or our services must be brought in a court of competent jurisdiction located in King County, Washington.
Nothing in this section prevents either party from using an eligible small-claims court or exercising a consumer right that cannot legally be waived.
We may revise these Terms periodically to reflect changes in our services, operating practices, technology, insurance requirements, or applicable law.
Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless applicable law requires otherwise.
The Terms accepted at the time of a booking will generally govern that booking unless the parties agree otherwise in writing.
These Terms, together with the applicable quotation, booking confirmation, invoice, Privacy Policy, service agreement, bill of lading, tariff, or other incorporated document, constitute the agreement between the Customer and Kelnorge Logistics regarding the relevant service.
They replace prior discussions or representations relating to that service, except where a separate signed agreement states otherwise.
Questions, notices, complaints, or claims concerning these Terms or our services may be directed to:
Kelnorge Logistics LLC
32903 4th Lane South
Federal Way, WA 98003
United States
Telephone: +1 (253) 632-7273
Email: kelvinewusi@gmail.com
Website: https://kelnorgelogistics.com